SHIPPING INFO & FAQ'S
SHIPPING
Order Value Express Shipping Shipping Cost
Over $100 Yes FREE
Under $100 Yes $15
OUR CHOCOLATES
We only use Australia Post's Express Shipping or couriers for our products as we want them to arrive to you in the best condition possible.
We offer FREE SHIPPING on all orders over $100 and a flat rate Australia-wide of $15 on all other orders.
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Orders are dispatched within three (3) business days (Monday to Thursday) from your order date. We do not ship items on Fridays to avoid your purchase sitting in a hot warehouse over the weekend.
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All orders are packed with a Frozen Cold pack and placed in an insulated Foil liner, then shipped Express in order to arrive to you in the best condition possible. However as our chocolates are temperature-sensitive, we will manage the heat exposure as much as possible, but unfortunately, we cannot take responsibility for any melting or spoilage.
While we are based in Agnes Water 1770, we ship our chocolates from Brisbane, Australia wide we are also happy to provide a quote for international shipping if you contact us via email.
​We do all that we can to get your order to you in the best condition possible. If you are not going to be at home to receive your order you we encourage you to include that in your delivery instructions instructing that your order be left in a cool place.
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While we strive to do all that we can to ensure your order is delivered on time, KNC does not hold responsibility for conditions beyond our control for example, severe weather, service interruptions, etc
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RETURNS
We want you to have the best experience possible enjoying our chocolates but we understand sometimes things can go wrong.
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But don’t worry, if there is a problem with the product, a manufacturing fault or packaging error we will swap or refund your purchase.
However if you change your mind (even after eating half the packet) or decide you no longer want the product we cannot refund you.
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Please contact us for more information.
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FAQ's
Are any of your products Vegan?
Lishus Australian Bush Chocolates are not Vegan but our Cakes and 1770 Chocolate Bark are Vegan.
100% vegan, no animal products or by-products go into any of our baking, and our cakes taste just as fluffy and moist as any other non-vegan cake on the market.
Are any of your products Gluten Free & Dairy Free?
Yes our 1770 Vegan Cakes are Gluten Free and Dairy Free as well as the 1770 Chocolate Bark. (to be released soon)
Where can I buy your products?
At the moment online here or at Markets and Shopping Centers in various locations. follow us on Facebook & Instagram for locations.
Do you Wholesale your products?
Yes we do. You can email your enquiry to info@koffeenchocolate.com.au
Do you cater for the Corporate Group?
Yes. We offer Corporate gifts and also work with you on specific ideas and occasions.
Can I return a product I purchased?
Yes you can.
We want you to have the best experience possible enjoying our chocolates but we understand sometimes things can go wrong.
But don’t worry, if there is a problem with the product, a manufacturing fault or packaging error we will swap or refund your purchase.
However if you change your mind (even after opening the packet and eating half the packet) or decide you no longer want the product we cannot refund you.
Please contact us for more information.
How much does shipping cost?
We only use Australia Post's Express Shipping or couriers for our products
We offer FREE SHIPPING on all orders over $100 and a flat rate of $15 Australia-wide on all other orders.
​How long will it take for my order to arrive?
Most order arrive within a few days after being dispatched.
We provide a tracking number for for all our orders so that you can keep a track of your delicious chocolates.